FAQs

FAQ
CUSTOMER SERVICE

How can I cancel/change my order?

Please contact us as soon as possible if you need to modify or cancel your order on our Contact The Team page. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the cancellation/modification has been made. 

I have not received a confirmation email/tracking info?

Please check your spam and promotional folder. If you can't find it please fill in our contact us form. 

SHIPPING/PRE-ORDERS

Do I have to pay for postage? 

UK SHIPPING IS FREE

INTERNATIONAL COMES AT A COST OF £4.99

Will I have to pay any shipping customs fees/taxes? 

No, your order will be delivered from our UK based warehouse so there will be no surprise customs fees or taxes!

How long will shipping take?

On average, deliveries take 2-5 days to arrive.

Do you ship worldwide?

Yes we do 

PAYMENTS

What payment methods are available to use? 

We utilise the payment methods you know and trust to ensure a 100% safe and secure checkout! 

When will my credit card be charged?

Your credit card will be charged immediately after the order is placed, for the full amount due.

Are taxes included in the product price?

Yes, there are no surprise extra costs!

How do i return an item?

To return an item contact us on our contact us page and we will go from there.

SEE REFUND POLICY FOR FURTHER DETAILS